Vendor profile · in Salesforce’s own words
Salesforce Net Zero Cloud: carbon accounting inside the CRM
Salesforce Net Zero Cloud is sustainability software built on the Salesforce CRM platform, sold as a Growth edition with a published UK price.
This profile uses only Salesforce’s own pages, read on 1 October 2026, and sets them against the UK provisions they touch — chiefly SECR, UK SRS S2 and the Scope 3 categories each edition calculates.
This site has tested no carbon software; nothing here is a rating or a recommendation.
CRM data and the carbon ledger
What being built on the CRM means, on Salesforce’s account
Salesforce’s pitch is location: Net Zero Cloud runs on the same platform as the CRM, so sustainability data can be layered on top of financial, supply-chain and other data already held there.
The question most often brought to this page is whether that means a company can measure the carbon footprint of what its customers do with its products.
On the pages read, the answer turns on Scope 3 category numbers rather than on the CRM.
Emissions from a customer processing or using a sold product sit in categories 10 and 11 of the GHG Protocol Scope 3 Standard.
Salesforce’s pricing FAQ names categories 1, 4, 5, 6, 9 and 12, and says the Scope 3 Hub calculates “other spend-based categories” too; it does not name 10 or 11.
Its product FAQ also says organisations can track metrics from suppliers, distributors, subsidiaries, portfolios and franchisees in the platform.
So the CRM supplies the customer and sales records; how those become category 10 or 11 emissions is a method question to put to Salesforce in writing.
For systems with no built-in integration, Salesforce’s FAQ points to MuleSoft licences, integration partners or apps on AgentExchange.
| Salesforce’s feature | What its page says it does |
|---|---|
| Carbon Conversion | Converts energy from utility bills, business travel and fleet data to emissions “according to the Greenhouse Gas Protocol” |
| Scope 3 Emissions Hub | Manages upstream emissions; lets subsidiaries, business units and franchisees report |
| Disclosure & Compliance Hub | Report builders for CSRD, SASB, GRI and CDP, with a Microsoft Word plug-in |
| What-If and Program Analysis | Forecasts against net zero goals; compares programmes on savings and marginal abatement cost |
| ESG Disclosure Authoring | Agentforce drafts report answers from Net Zero Cloud data and flags what is missing |
Price and editions
£168,000 a year, and the Scope 3 categories behind it
Salesforce’s UK pricing page lists Net Zero Cloud Growth at £168,000 per org per year, billed annually, including one full CRM licence.
The same page says Salesforce uses annual contracts and that several add-ons can be bought depending on requirements.
Generative AI is licensed separately: Salesforce says it needs Net Zero Cloud plus one of its Einstein 1 SKUs.
The FAQ describes two levels of Scope 3 capability.
Scope 3 Light covers business travel, category 6, and freight, categories 4 and 9.
Growth adds waste, categories 5 and 12, and the Scope 3 Hub, a matching tool that calculates spend-based emissions for purchased goods and services, category 1, and other spend-based categories.
The checker beside this shows which of the categories you tick Salesforce’s own FAQ names for each level.
UK SRS S2 accepts spend-based figures; ¶B57 contains a presumption that Scope 3 can be estimated from secondary data, and ¶B47 asks an entity to prioritise primary data “with all else being equal”, in the published standard.
What it does require is that the categories included are disclosed, under ¶B32 and ¶B33.
Step 1 · the Scope 3 categories your inventory carries
Step 2 · what Salesforce’s own plan page names
Scope 3 Light 2 of 4 named
Named in Salesforce’s FAQ; no price shown on the UK pricing page
Named: 4, 6
Not named: 1, 11 — ask the vendor in writing which plan calculates these.
Net Zero Cloud Growth 3 of 4 named
£168,000 per org per year, billed annually, one full CRM licence included
Named: 1 (spend-based, through the Scope 3 Hub), 4, 6
Not named: 11 — not named; the Scope 3 Hub covers “other spend-based categories”, so ask which, on what data.
Read from Salesforce’s UK Net Zero Cloud pricing FAQ on 1 October 2026.
Category names from the GHG Protocol Scope 3 Standard.
A category a plan page does not name is a question for the vendor, not a finding about the product.
Nothing you tick is stored or sent.
Net Zero Cloud and SECR
SECR is a directors’ report, not a report builder
Salesforce names report builders for CSRD, SASB, GRI and CDP, and its FAQ adds California’s climate disclosure laws; SECR is not named on the pages read.
A UK company in SECR therefore builds its directors’ report disclosure from the platform’s data, which works only if the data holds each line Schedule 7 asks for.
Under paragraph 20D a large unquoted company reports UK energy use in kWh, emissions from gas, from purchased electricity and from transport fuel it pays for, and the principal energy-efficiency measures taken.
A company that used 40,000 kWh or less states that it is not disclosing the figures for that reason, rather than leaving the section out.
The same Part 7A adds an intensity ratio, a methodology statement and last year’s figures.
Salesforce’s Carbon Conversion takes utility bills, travel and fleet data, which covers the three SECR emissions limbs in principle; the test is whether kWh survives as a figure in its own right after conversion.
Salesforce says emission factor datasets are bought from its Net Zero Marketplace; the UK’s are published by DESNZ as a yearly collection, one set per activity year.
The government’s own SECR guidance is in the Environmental Reporting Guidelines; the disclosure line by line is on our SECR reporting guide.
Net Zero Cloud and UK SRS
From TCFD to UK SRS — where a listed company’s climate figures now go
The FCA’s earlier listing-rule climate disclosures were aligned with the TCFD’s 2017 recommendations.
The FCA’s final rules in PS26/19, published 30 September 2026, replace those TCFD-aligned disclosures with reporting against UK SRS on a comply-or-explain basis, for accounting periods beginning on or after 1 January 2027.
They cover companies in UKLR 6, 14, 15, 16 and 22, with first reports in 2028.
The final rules changed the CP26/5 proposal, which would have made UK SRS S2 mandatory; under PS26/19 nothing in UK SRS is fully mandatory.
UK SRS S1 and S2 themselves were published by the Department for Business and Trade on 25 February 2026, for voluntary use by any UK entity.
Salesforce’s report builders do not include UK SRS on the pages read, so the S2 metrics would be assembled from the ledger.
Those metrics start with gross Scope 1, 2 and 3 measured to the GHG Protocol Corporate Standard, location-based Scope 2, and the Scope 3 categories included.
A listed company may use a one-year Scope 3 relief under the final rules, and states that it is doing so.
What the standards ask in full is on UK SRS S1 and S2, and what the TCFD move means is on TCFD.
Your regimes
Salesforce’s claims, regime by regime
The checklist beside this lists what each UK regime requires a platform to produce, cited to the provision, and shows what Salesforce’s pages say for the regimes you tick.
A regime with no claim is a question for Salesforce or its implementation partner, not evidence of a missing feature.
For a supplier bidding for central government work, the Carbon Reduction Plan’s five named Scope 3 categories are set out on PPN 006.
Step 1 · which regimes apply to you?
Step 2 · 21 outputs to see on a demo · 0 confirmed
What Salesforce Net Zero Cloud says on its own site
- SECR (unquoted / LLP): no claim found on the pages we read
- UK SRS (listed): no claim found on the pages we read
Vendor pages read 30 September–1 October 2026; re-read 11 October 2026.
A missing claim is a question to ask, not evidence of a missing feature.
Outputs are the duties in the cited provisions; the demo tests are our reading of them.
Nothing you tick is stored or sent.
Demo questions
Six questions to put to Salesforce
Each question turns a statement on Salesforce’s own pages into something to see on your own data.
Ask for the answers in writing, and for the licences each answer depends on.
The tests that sit underneath any platform — factor versions, restatement, audit trail and data model — are on carbon accounting software.
Demo questions · tick the ones you need
The pass tests are our reading of the cited provisions.
Nothing you tick is stored or sent.
Frequently asked
Salesforce Net Zero Cloud, answered from its own pages
Does Salesforce Net Zero Cloud integrate with CRM data to measure customer carbon footprint impact?
Salesforce says Net Zero Cloud is built on its CRM platform, so sustainability data can sit beside financial, supply-chain and other data in the same org, and the Growth edition includes one full CRM licence.
On the pages read, the downstream Scope 3 categories Salesforce names are 9 (downstream transport) and 12 (end-of-life treatment); it does not name 10 or 11, which are where the emissions from customers processing or using a product would sit, so ask how those would be calculated.
How much does Salesforce Net Zero Cloud cost?
Salesforce’s UK pricing page, read on 1 October 2026, lists Net Zero Cloud Growth at £168,000 per org per year, billed annually and including one full CRM licence.
Salesforce says it uses annual contracts and that add-ons are priced separately.
What is the difference between Scope 3 Light and the Growth edition?
Salesforce’s FAQ says Scope 3 Light covers business travel (category 6) and freight (categories 4 and 9).
Growth adds waste (categories 5 and 12) and the Scope 3 Hub, which calculates spend-based emissions for purchased goods and services (category 1) and other spend-based categories.
Can Net Zero Cloud be used without other Salesforce products?
Salesforce describes it as sustainability software built on its CRM platform, and the Growth edition price includes one full CRM licence.
Data from systems without a built-in connector comes in through MuleSoft licences, integration partners or apps on AgentExchange, according to Salesforce’s FAQ.
Does Net Zero Cloud produce a SECR report?
SECR is not named on the Salesforce pages read for this profile.
Its report builders are for CSRD, SASB, GRI and CDP, and its FAQ adds California’s climate disclosure laws, so a UK directors’ report would be built from the platform’s data rather than from a SECR builder.
Does Net Zero Cloud support UK SRS?
UK SRS is not named on the pages read.
Listed companies in UKLR 6, 14, 15, 16 and 22 report against UK SRS on a comply-or-explain basis for accounting periods beginning on or after 1 January 2027, under the FCA’s PS26/19; ask how the platform would produce the UK SRS S2 metrics, starting with location-based Scope 2 and the Scope 3 categories included.
Which emission factors does Net Zero Cloud use for UK activity?
Salesforce says emission factor datasets are available for purchase from its Net Zero Marketplace and integrate directly into the platform.
For UK reporting the government publishes a set each year through DESNZ; ask which set and year a UK line is converted with, and whether it is included or bought separately.
Is the AI in Net Zero Cloud included in the price?
Salesforce’s pricing FAQ says that to use Einstein generative AI on Net Zero Cloud a customer needs Net Zero Cloud plus one of its Einstein 1 SKUs, which are licensed separately.
Has this site tested Salesforce Net Zero Cloud?
No. This site has tested no carbon software.
The page reports what Salesforce publishes, dated, beside the UK provisions it touches.
Sources
Primary sources
Salesforce’s pages are cited only for what Salesforce says about its own product and prices, read 1 October 2026.
Every regulatory statement traces to the instrument’s owner.
- SalesforceNet Zero Cloud — product page and FAQ
Report builders, carbon conversion, the Scope 3 hub, integration and the frameworks it names. Vendor’s own material.
- SalesforceNet Zero Cloud pricing (UK)
The Growth edition price, the Scope 3 Light and Growth categories, contract length, AI licensing. Vendor’s own material.
- legislation.gov.ukSI 2008/410, Schedule 7 Part 7A — SECR for large unquoted companies
The directors’-report lines a platform has to feed.
- legislation.gov.ukSI 2008/410, Schedule 7 paragraph 20D
Energy in kWh, the emissions limbs and the 40,000 kWh statement.
- GOV.UK (DESNZ, Defra)Environmental Reporting Guidelines, including SECR requirements
The government SECR guidance.
- Department for Energy Security and Net ZeroGovernment conversion factors for company reporting
The UK factor sets.
- Department for Business and TradeUK Sustainability Reporting Standards S1 and S2
Published 25 February 2026 for voluntary use.
- Department for Business and TradeUK SRS S2 Climate-related Disclosures (PDF), ¶29(a), ¶¶B32–B33, ¶¶B40–B57
Scope 3 categories considered and included, and how inputs are prioritised.
- Financial Conduct AuthorityPS26/19 — final rules on UK SRS reporting by listed companies
Comply or explain from 2027; the new rules replace the TCFD-aligned disclosures.
- Financial Conduct AuthorityCP26/5 — the consultation
The proposal the final rules changed.
- Task Force on Climate-related Financial DisclosuresFinal Report: Recommendations of the TCFD (June 2017)
The framework the listing-rule climate disclosures followed before PS26/19.
- GHG Protocol (WRI, WBCSD)Corporate Standard
The measurement basis Salesforce names for its conversions.
- GHG ProtocolScope 3 Standard
The fifteen categories and their numbers.
- Cabinet OfficePPN 006 Technical Standard for Carbon Reduction Plans
The five Scope 3 categories a Carbon Reduction Plan names.